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Security guards were captured on camera grappling with a suspected shoplifter - in the middle of a bus lane.
Staff from Fenwick in Canterbury took the teenager to the ground in front of stunned onlookers in St George’s Lane.
It is alleged he and another man had stolen from the department store.
Otis Fidelio Guarriello watched the drama unfold, expressing concern for the safety of all those involved.
“What can be so important that anybody takes a risk like that?” he said.
“All the buses had to make their way around them.
“Could people possibly get some sense and stop playing cops and robbers in such dangerous places?”
Police confirmed they were called to the store at 5.30pm on Tuesday.
Two men aged 19, one from Canterbury and the other London, were arrested on suspicion of shoplifting and later bailed until May 15.