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Bus passengers were left covered in glass after a double-decker collided with scaffolding.
Among them was a 10-year-old little girl who was left shaken up after the window next to her smashed when it hit the scaffolding.
Claire Tucker and her autistic daughter Roseanna were on the top level of the 21A double-decker in North Lane, Canterbury, on Wednesday morning when the crash occurred.
"To be honest, I don’t know what really happened," she said.
"We were just on the bus when there was a loud bang and the window smashed and glass fell all over my daughter.
"It really scared her. I had to take her home.
"She was unsettled for the rest of the day and very nervous getting on a bus this morning."
Fortunately the window had been fitted with safety glass, so the pair were not injured.
Ms Tucker says the bus driver came upstairs to check the damage.
"He then told us to wait but she was too upset to stay on the bus so I had to go," she said.
"She’s only 10 and autistic with huge sensory problems so this was a huge thing for her.
"We both felt shaken after it happened.
"We walked home but we have no choice but to get a bus for school, as it is an hour walk. So we rely on the bus - but she won’t sit by the window anymore. She is still a bit unsettled."
Another mum, Victoria Camp, says her son Caelan was also on the bus at the time and hit his head when it crashed.
The 11-year-old has only just started at secondary school and going on the bus on his own.
"As far as I was concerned, he had got to school on time," she said.
"But then I got a phone call from the school saying that he had been late and had gone to the medical room saying that he'd hit his head because there was a bus crash."
"Unfortunately for the driver, he hit it as he had to go at an angle due to traffic as a car was parked up..."
She added that the school then called Stagecoach who confirmed the incident had happened and apologised to her.
"I think when the bus hit the scaffolding it jolted a little bit and he was on the back seat so hit head hit the glass behind him," she said.
"He had a red mark and a lump on his head."
Ryan Konkolewski was on the bottom floor of the bus when it happened and said it looked like the driver had to swerve to avoid the scaffolding.
"There's scaffolding on a road called The Causeway," he said.
"Essentially, the scaffolding is slightly over into the road and, unfortunately for the driver, he hit it as he had to go at an angle due to traffic as a car was parked up.
"I was just a bit surprised and felt odd, to be honest.
"But the incident had a very 'only in Canterbury' feel to it! I thought the bus crashed into glass recycling, but then realised what happened."
A spokesperson for Stagecoach said: "A side window panel was smashed after a double-decker bus passed some scaffolding that was protruding into the road-space on North Lane.
"We are investigating what happened."