A motorcyclist whose leg was shattered in a crash says she is upset police closed the investigation without ever speaking to her about how it happened.

Make-up artist Sammy Jo Robertson, from Ramsgate, was hit by a car pulling out of a garage entrance as she filtered slowly past stationary traffic on the A28 near Sturry.

She faces months in plaster and at least six months recovery due to the seriousness of her injuries.

But she has now been told the police investigation into the accident has been concluded, despite officers hearing the driver’s account but never taking any statement from her.

Her mother, Diane Robertson, says they repeatedly pressed the force to make contact with them and eventually had to make a formal complaint over the lack of communication.

A sergeant who looked into the complaint this week emailed her to say that having spoken to other parties, “nothing would be gained in speaking with Samantha or obtaining a statement from her.”

He added that motorcyclists who filter in traffic do so entirely at their own risk and must be aware of potential hazards and adjust their riding accordingly.

"He said the accident had been fully investigated and he did not consider the driver had committed any offence and there was “no realistic prospect of a conviction” but he also admits it would have been “preferable” to get her account and has apologised for an officer not doing so.

Sammy Jo, 28, is now recovering at her mum’s home in Station Road, Ramsgate after surgery to pin and plate the broken bones in her lower leg. She also dislocated her shoulder and faces further surgery to replace her knee cap in the future.

The accident happened as she was riding home from college to Manston on December 14.

Sammy Jo, who teaches at Canterbury College, said: “I was going quite slowly past the traffic which had come to a halt.

“The driver who pulled out had been flashed that it was all clear by another vehicle. He actually appeared to look straight at me and just kept coming. I tried to steer away but couldn’t avoid the collision.

“I just don’t know how the police officers can come to a conclusion without speaking to me, who was the only one actually injured.

“An officer tried to ring me a couple of times when I was in hospital and on medication and asleep. What good is that?

"But I did get very good care from the paramedics who were fantastic treating me at the scene and even contacted the hospital afterwards to check on my condition."

Diane, who works for Oakwood Homes in Margate, said: “We have to accept the outcome of the accident investigation but I think they have handled it very badly.

“We fully expected an officer would come and talk to Sam and get her account of what happened.

“I am astounded that it is not standard procedure when someone is so badly injured and is the main witness.

“Everyone I have spoken to about it is also amazed that is not the case and Sam feels completely let down.”

Chief Inspector Vicki Tyler said: "Officers attended a report of a collision involving a motorbike and a car on 14 December 2015 in Sturry and spoke to all parties present including independent witnesses.

"Due to Samantha’s injuries, officers were unable to speak to her then, as the priority was to ensure she received medical care.

"The incident was investigated and, based on a number of witness accounts and a thorough examination of the scene, there was no evidence of any criminal offences and therefore no further police action was required.

"This decision was reviewed and agreed by a supervising officer. In such circumstances, statements are not necessary as there would not be a prosecution. The incident now becomes a matter for the insurance companies of all parties involved.

"Officers investigating this incident made contact with Samantha at the earliest opportunity to explain the circumstances. This was done through her relatives, due to her medical care and the officers’ next available daytime shifts.

"I’m aware the family has expressed concerns about the communication they received from Kent Police and I regret that they are not completely satisfied. Samantha has been offered the opportunity to speak to officers directly and this remains open should she have further queries."