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Hundreds of homes still without broadband 10 days after cliff collapse in Swanscombe

By: Keely Greenwood kgreenwood@thekmgroup.co.uk

Published: 20:44, 18 April 2023

Updated: 20:49, 18 April 2023

More than 1,500 homes are still without broadband connection 10 days after part of a cliff collapsed.

Residents in Swanscombe and Northfleet have been left with no internet connection for almost two weeks after a landslide in Galley Hill Road, Swanscombe destroyed cables.

Phil Smith, of Black Eagle Drive, in Northfleet, said his neighbours are being forced to use his wi-fi as their connection is yet to be restored.

"Luckily I have wi-fi and I have been connecting all my neighbours to mine," he said.

"Otherwise they would have no way of communicating.

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"The elderly couple next door don't even have a phone line because they rely on broadband for their connection. They can't get in touch with anyone for help."

An Openreach spokesperson say they have been working hard to restore the network for the thousands of customers who have been affected.

New drone pictures from Open Reach reveal the extent of the landslide in Galley Hill Road, Swanscombe

"Our engineers have been working hard to get customers back online and have diverted our phone and broadband network wherever possible, restoring service for hundreds of customers," she said.

"But this is a complex repair job with both copper and fibre-optic infrastructure involved, so it’s going to take us a few days to get it sorted out.

"We believe around 1,500 customers are still impacted.

"We understand how frustrating this must be for anyone is affected and we thank anyone involved for their patience while we get things fixed.

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Hundreds of people remain without internet following the collapse

"Anyone experiencing any disruption with their phone or broadband service should do their best to report it to their service provider who will then inform us.”

The cliff collapse on April 10 on the A226 was declared a major incident as multiple bodies, including Kent County Council and Thames Water, continue work to fix the problem.

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Originally more than 2,000 people were left without broadband after part of the pathway and road was destroyed.

The closure of the road has caused traffic chaos and has lead to water supplies being lost to thousands of residents in neighbouring roads.

A demolition firm business in the quarry below was also damaged.

Emergency services were called on bank holiday Monday when a section of the cliff fell away, taking some of the road with it and sliding down towards Manor Way Business Park below.

The collapse is thought to have been triggered after a large 150mm mains pipe burst, sending hundreds of tons of rock and debris onto a site occupied by demolition firm Lancebox, based in Manor Way.

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