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A mum is calling for cameras in all care home rooms after capturing her grandmother’s fall on film.
The footage shows 92-year-old Dorothy Selwood get out of her bed but collapse to the floor as she reaches for a chair at Blossoms Care Home in Greenhithe.
Granddaughter Samantha Thorne says the OAP was there for 20 minutes banging on the chair with her walking stick and shouting for help.
She installed CCTV after raising concerns with the manager of the care home, which was rated Good by the Care Quality Commission.
Now, a year after the incident, Mrs Thorne is calling for all care homes to have the equipment installed and has launched a petition.
She said: “Cameras would provide a way for families to monitor their loved ones and ensure they are receiving the care they need.
“Some may argue cameras infringe on privacy rights, but the safety and wellbeing of vulnerable individuals should always come first. And with proper regulations in place, such as limiting access to footage only to family members or authorised personnel, privacy concerns can be addressed.”
The Dartford resident moved her grandmother from her Whitstable home to be nearer to her.
It had been recommended by a friend who had used the home and she praised many of the staff she interacted with. But after a few months she started to get concerned.
She said: “In the first two months she spoke of being uncomfortable with some of the staff but we thought this was early days settling in. Then we started getting phone calls in the evening from her when she was clearly upset.
“I was concerned that her room was quite some way from the main office and asked what happens. I was told she would be checked every half an hour, but there was not much more they could do.”
Widow Mrs Selwood died in Darent Valley Hospital in Dartford, 10 days after her fall, from a chest infection.
When the 45-year-old mum played back the film the day after Mrs Selwood was taken to hospital she was “horrified”.
She said: “Why did it take so long to get to her, especially when she is at high risk of falls? And why did they just leave her on the floor and leave the room?
"Couldn’t one of them have stayed and held her hand or offered her a cup of tea or something?”
Mrs Selwood, a mum-of-two sons, died on May 30 last year. But after a year of grieving, it’s only now that her granddaughter has decided to speak out.
She said: “I found it too painful to see what happened. I had to look away.”
She described her gran as “a real character” and the “life and soul” of the home and added: ”She was feisty and fiercely independent. She loved to potter around her room and have a wander.”
“She did not want to go into a home. We thought we were doing this for own safety. We were none the wiser.
“When I raised my fears with the manager I was told ‘if you’re that worried, put in cameras’. I am doing this to stop this happening to anyone else and because my gran no longer has a voice.”
Mrs Selwood looked after her husband George, an ex- Royal Marine, until he passed away about three years ago.
An internal investigation was carried out and it was revealed the alarm to trigger help was faulty. This has now been rectified.
Vinod Khanna, chief executive of Blossoms Care Home, said: “Our staff followed the appropriate procedures to deal with the incident.
“A full report was provided to Kent County Council Safeguarding team where there was no findings of neglect.
“This report highlighted some areas of practice which could be improved, and action was taken to do so.
“The home manager, staff and I feel, it was an unfortunate incident, it is regrettable, and we fully empathise with Ms Selwood’s family.”