EE has confirmed full service has been restored in Deal after repairs were made to damaged cables.

Construction work at the Park Avenue Motors site in Albert Road resulted in cables being accidentally cut causing problems with the mast for the area.

Scores of residents have experienced little or no signal for more than a week but now EE says the situation has been resolved.

A spokesman said: “We are pleased to confirm full service in the Deal area has been restored. "Our engineers have repaired the damage caused to the mast by private construction work and installed new cabling. We apologise for the inconvenience caused to customers while we were working to restore service.”

Previously Peter Tullo complained that his signal was down and he believed it was due to masts being decommissioned. He has now switched mobile network providers.

Richard Lawless, who works at RAM computers on Western Road in Deal, explained that as a customer, he had been in touch with EE after a week without any signal whatsoever.

He added: “A week to fix it in these times is really unacceptable. It’s cost me money, how much I have no idea yet.”

Mr Lawless explained like many people he uses his mobile as well as a landline for business.
“EE is responsible to make people aware that it is going on and keep people up to date. They have been very good when I’ve rung though.”

He said customers should be able to claim compensation for the money lost during this period.

He also believes that when EE merged with T-mobile and Orange that it decommissioned some of the masts.

“It was a risk they shouldn’t take. They thought they didn’t need all those other masts but now one is down and this happens.”

EE denies that any masts have been decommissioned for almost two years.

Jane Griffiths, from Deal, confirmed she has received a refund for her monthly direct debit.

Adam Crew from Deal said EE has offered him free line rental for a month and half price for the next few months.

Speaking before the cables were fixed, he said: “People need to stop pointing fingers at the networks and start pressuring the landowners to allow EE to repair the mast.”