A mum says she feels "let down" by police after her little girl was knocked down when a motorbike mounted the pavement.

Rebecca Moseling said the incident in Melbourne Avenue, Dover, when a rogue biker left the road after weaving through parked cars, has left her family traumatised.

Her four-year-old daughter Eleanor was sent sprawling onto the pavement as the biker sped off into the distance on December 2, but police told her their enquiries had drawn a blank.

The Maidstone-based traffic summons team wrote to Mrs Moseling on January 4, regretting that it had not been possible to gather evidence to support a prosecution or other police action.

The case officer added: “There are no further reasonable lines of enquiry to pursue and I therefore have to advise you that no further police action is being taken.”

But a police statement to KentOnline claimed "further enquiries are now being carried out".

Mrs Moseling says two witnesses to the incident, who responded to a Facebook appeal, have never heard from the force despite their names and numbers being given to police.

The witnesses, who were in cars immediately in front and behind of the motorcyclist, were also able to get a partial registration for the bike.

Mrs Moseling said: “My mum and dad were bringing Eleanor home and I was inside the house when I heard mum scream.

“I rushed outside and Eleanor was on the pavement and at first there was no sound coming from her but then she started screaming and shaking.

“There were no obvious cuts and bruises on her.

"She had been well padded because she was wearing a big winter coat, but she kept complaining her head hurt.”

The ferry stewardess and her husband Jay became so concerned about Eleanor that she was taken to Buckland Hospital’s minor injuries unit, where she was found to have a lump on her head as a result of the fall.

Mrs Moseling added: “I feel let down by the police because the witnesses were not contacted.

"My daughter was OK but the next person might not be so lucky that’s why I think it’s important to find who did this.

“When I reported it to police I was told that three offences were involved; mounting a kerb, hit and run and assault on a minor.

“But it feels like the paperwork was just sent off to Maidstone where it has been for a month until I got the letter that nothing could be done.”

The mum, 31, has re-posted an appeal for more witnesses on Facebook, quoting the bike’s partial registration number.

She added: “I didn’t put the registration number on Facebook before because I wanted to let the police do their job.”

A spokesman from Kent Police said: “On Monday December 2018 at around 4pm a woman attended Dover Police Station to report a road traffic collision which involved her child.

"It was reported that on Sunday 2 December at around 2.25pm a motorcyclist was involved in a collision with a child who was on the pavement in Melbourne Avenue, Dover at the time.

"The girl sustained minor injuries. The woman provided police with a partial registration number and an account of what happened by those at the scene.

"As a result CCTV enquiries were carried out, and enquiries made in order to identify the motorcycle and its rider, which did not prove successful.

“Further enquiries are now being carried out in order to determine whether there are any other witnesses who have further information that could successfully identify the vehicle and have not yet spoken with police."