A 65-year-old disabled woman had to stand for 40 minutes with a broken arm while her daughter and a supermarket manager tried to get her parking fine quashed.

Former pub landlady Jean Velleman was shopping in Folkestone’s Asda with her daughter Lorraine Bartlett when she tripped and fell. It later emerged that she had broken her arm in two places.

Because of the accident the pair got back to the car park late and overran the time on their ticket.

Mrs Velleman, of Jenner’s Way, St Mary’s Bay, has a disabled sticker on her car, because of her osteoperosis, but as with all cars at the NCP Bouverie Place car park, she still had to pay.

Mrs Velleman said: “Asda were absolutely marvellous, they said if we had to have a taxi they would pay for it. My arm was ver painful.”

Mrs Bartlett, of Paraker Way, Seabrook, said: “I went upstairs and I saw the manager talking to the parking attendant and I heard her say ‘but I’ve already written the ticket’. So I took the tickets off the front of the car and I gave it to her and said ‘you know what you can do with this’.”

A row broke out between Mrs Bartlett, Mrs Velleman, the attendant and the store manager.

Mrs Bartlett added: “They said I don’t care if you are disabled or not, to my mum’s face. It was very unnecessary. I did swear at them, but I was provoked. Someone was listening and said they were glad I did what I did or they were going to step in.”

Mrs Vellman added: “I came home and cried my eyes out.”

Forty minutes later, the ticket was quashed, and Mrs Velleman went to hospital.

NCP car parks told the Express that they believed their policy was fair and had to be the same for everyone. They were pleased that the ticket was revoked, but explained that they are not quashed automatically in order to be fair to other drivers who get tickets.