A mum who paid £500 for a pram and was offered a £100 settlement fee after complaining of faults is now getting fully reimbursed, thanks to the Messenger.

Frustrated Lisa Lynch, 29, of St Andrew’s Road, Gravesend, said she tried four different combined pram and pushchair models – each one of a lesser value – posted to her each time by online company Cosatto, based in Bolton.

Mum-of-three Lisa contacted the Messenger after feeling she could no longer cope with receiving what she claims were all faulty prams.

The first one she bought, called Bizzy Betty, was back in June 2014. She was not happy with it, an experience echoed by consumer magazine Which?

It reported that same year Cosatto had issued a safety notice for another model – its Cosatto Giggle pushchair – because of faulty folding mechanisms.

It went on: “Now Cosatto has discovered that further pushchairs are affected – including additional batches of the original affected models (2013) and batches of the Bizzy Betty pushchair which was not included in the original alert.”

"The frame that holds the baby in the seat just kept collapsing. Its brakes also kept locking. Cosatto posted me repaired ones of that same model, but they too were faulty." - Lisa Lynch

Lisa said: “The frame that holds the baby in the seat just kept collapsing. Its brakes also kept locking. Cosatto posted me repaired ones of that same model, but they too were faulty. Eventually, I agreed for them to send me a new, but different pram of lesser value just to be done with all the time-wasting – resending through courier collections.

“I went through several models and they were all faulty, either not being able to push them in a straight direction, or brakes jamming.

“A few weeks ago I asked for a financial reimbursement, just to say ‘goodbye’, as I was exhausted with the whole experience.

“I agreed, perhaps stupidly, to settle once and for all for just £100.

“But thanks to the Messenger for taking up my case, I had a phone call from them – within hours of you contacting Cosatto – that they would fully repay me the £500 I had spent.

“A customer care person said it wasn’t something they normally do. I’m over the moon. I love the Messenger for having taken up my case. Your paper has been brilliant.”

Clare Bland, the company’s head of customer care, told us: “Naturally, this has been of grave concern to us and we are of course very sorry for any inconvenience or distress caused to Ms Lynch.

“After a number of conversations, Ms Lynch decided to decline our offer of a replacement product and instead accepted a full product refund.”