More on KentOnline
More on KentOnline
A man who threatened legal action against Argos after his new iPhone 11 Pro went missing has finally had the device delivered.
James Scutts, a marketing director from Gravesend, was left out of pocket when the £1,300 phone he pre-ordered was delivered to another address.
The 32-year-old pre-ordered it from Argos as a treat for himself and was going to cash in his old phone for £600 to help towards the cost.
However, despite tracking the new device, which was being delivered by Yodel last Friday, to just two delivery slots away from his work, the iPhone was never delivered to him and was signed for at another address by someone called J Collins.
Speaking yesterday, he said: "I stopped tracking the iPhone as it was just two delivery slots away and thought it would arrive in a short time.
"When it didn't, I checked again to see where it was and it said it had been delivered.
"I have offered CCTV showing no delivery driver came to deliver it to my work address, but Argos didn't want to know.
"I'm convinced it's down to KentOnline's article that Yodel pulled their finger out." - James Scutts
"It's just not good enough they have closed the investigation, because I never signed for it.
"It's been delivered to the wrong address, Yodel has admitted that, and Argos is simply telling me to take legal action to take it to court to get the money back.
"Yodel will not tell me where it was delivered either. I have now had to fill in a money claim online so I can take Argos to court to just get my money back.
Mr Scutts contacted both companies, who both said they were investigating the matter.
However, Argos later told him that they had closed the investigation as the delivery had been signed for and he should seek legal advice about the matter.
Now, a day after an article ran on KentOnline, his phone was delivered and Mr Scutts thanked the news site for its help.
He said: "It turned up at about midday and I'm convinced it's down to KentOnline's article that Yodel pulled their finger out.
"I just want to say a thank you as I don't think it would've turned up without their help."
Mr Scutts explained the Yodel driver had delivered his new iPhone to a nearby flat and had only recently been able to get it back to redeliver.
He also said how he had filed an online money claim form against Argos and will be looking for them to cover the costs of it as CCTV from his office shows he never received a parcel.
An Argos spokesman said: “We have apologised to James for his experience.”
