A growing call centre business is poised to create up to 70 new jobs.

The Listening Company has spent £300,000 on a facelift for its Tonbridge office that will enable the enterprise to take on more people.

It currently employs 53 people in its High Street complex, but the new project has created space for up to 120. The company says its is already recruiting staff for the new posts.

The complex, known as B2S before The Listening Company bought it in 2005, is due to be opened on Friday by the Mayor of Tonbridge and Malling.

The hi-tech centre handles customer communications by email, telephone and internet for clients including Southern, Charities Aid Foundation, MBM Services, Mortgages for Business and, most recently, train operator Southeastern. Other clients include the Central Office of Information, BSkyB, Toyota, Travelodge and Orange.

Apart from Tonbridge, the award-winning company also operates sites in Richmond and Portsmouth, and recently added Glasgow, Brora, Scotland, and Newcastle through its acquisition of The essentiagroup.

The Listening group has a £55 million turnover and employs more than 2,500 people in six locations, handling around 31 million conversations a year.

Rik Vercoe, operations director, said: "Following the successful acquisition in April, this latest news serves as evidence that we are still growing organically. We have invested in the refurbishment and relaunch of the Tonbridge site to ensure that it is poised to demonstrate further growth and create even more opportunities for the region."

The Listening Company was founded 10 years ago by Neville Upton, the chief executive. The business has grown by 40 per cent a year for the last three years. It claims to be the UK’s fastest growing multi-channel contact centre business.

The business says contact centres play a pivotal role in building and maintaining consumer relationships and has invested more than a million pounds in the latest email, phone and internet (EPI) technology.

Last year, The Listening Company was named Contact Centre of the Year by Marketing and Marketing Direct, awarded Best Achievement in Customer Service by The Card Awards, Employer of Choice by The Thames Valley Business Magazine and Chat Manager of the Year by LivePerson.