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News

Used cars top consumer complaints list

By: Ray Edwards

Published: 10:18, 30 August 2012

Used cars top consumer complaints list

Second-hand cars bought from independent dealers topped the list of the 10 most-complained-about consumer issues between April and June.

Citizens' Advice consumer service dealt with 12,000 complaints about such vehicles, which equalled 8% of all cases it dealt with.

The number was three times as many complaints as those made about used cars bought from private sellers and franchise dealerships.

Callers spent £55 million on used cars from independent dealers where the car or the assistance from the dealer was not up to scratch.

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More than one in 10 of the complaints revolved around sales people giving misleading information about the vehicle, and two-thirds of the complaints were about the car being faulty.

The charity's Citizens' Advice Bureaus in England and Wales also dealt with more than 3,500 problems about second-hand cars including the car being unsafe or not working properly.

The full top 10 consumer complaints between April and June 2012 were:

1. Used cars bought from an independent dealer

2. Problems with upholstered furniture

3. Mobile phone contracts

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4. Repairs from an independent garage

5. Problems with women's clothing

6. Mobile phone handsets

7. Building work

8. Troublesome TVs

9. Laptops, notebooks and tablet PCs

10. Second-hand cars bought from a franchise dealer

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