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A pensioner was left standing at the side of a motorway junction after a coach driver missed her stop.
Jean Fowler boarded the National Express coach in London. The 67-year-old of Collet Walk, Rainham thought she was headed for Hempstead Valley Shopping Centre at Gillingham.
But the driver did not pull off at the right junction and carried on further down the M2 instead.
Mrs Fowler, a grandmother of six, immediately pointed out to the driver he had missed her stop. But, instead of pulling off at the next junction, Mrs Fowler was left miles from home at Brenley Corner, near Faversham, a busy roundabout where the M2 meets the A2.
Mrs Fowler said: "I was just a few feet away from lorries whizzing past me and I had to climb over the crash barrier to wait for my daughter to pick me up.
"I didn't have a clue where I was and my daughter had to drive up and down looking for me.
"I had checked when I got on the coach that he stopped at Hempstead Valley. I showed him my booking reference; he told me he did stop there and to get on."
Jean's daughter, Sue Lamborn, said: "To leave an elderly woman who is travelling on her own at the side of the motorway is disgusting."
The coach company National Express has apologised to Mrs Fowler since the incident in January.