LEXUS' reputation for providing the best customer service in the world has been supported by the latest J.D. Power and Associates Customer Satisfaction Awards.

Lexus has been awarded the gold award for customer satisfaction for the second consecutive year, scoring 860 points out of a possible 1,000. The industry average is 791, up seven index points from 2001.

The J.D. Power and Associates survey is based on a total of almost 28,000 responses from owners of "V" and "W" registered vehicles, (September 1, 1999 to August 31, 2000) reporting on 33 brands and 144 models.

The Customer Satisfaction Survey is made up of four measures that each describe an element of overall ownership satisfaction at two years, these being vehicle quality/reliability, vehicle appeal, ownership costs and service satisfaction from a dealer. Repeating last year’s overall success, Lexus leads the industry in quality/reliability and vehicle appeal and comes second in the industry for service satisfaction.

In the category of service quality (quality of work carried out), the survey shows that Lexus is industry leading.