A fast-food customer says he was left fuming after finding a fried screw in a meal from KFC.

IT worker Callum Feehan, 25, bought the meal from KFC’s outlet in Canterbury Street, Gillingham, over a week ago, and says he was lucky not to have broken a tooth on the screw.

“I bought the meal and came home,” he said. “I’d literally put a handful of chips in my mouth and I could feel something rattling around in my mouth, and when I pulled it out it was a fried screw.

“I wasn’t overly happy. I immediately contacted KFC on Twitter, or X now, and they completely ignored me for at least 48 hours. It was only when I threatened them with Environmental Health that they replied. They asked for a photo and asked where it was purchased and said they’d get back to me. That was Sunday, but they’re been nothing since.

“I could have broken a tooth - thankfully I didn’t.”

Callum said it was clear the screw had been through the fryer, but said he was more worried about the lack of action from the company.

”I was fuming,” he added. “I go down to that KFC once or twice a week. I’ve had a few issues before but nothing major. It’s more concerning that they don’t seem to be concerned that I found it in my food, and they’re not really taking what I told them seriously, which is what I’d expect from somewhere I go quite regularly.

“My main concern is potentially someone else could find something, if it’s something that’s happened at their factory it might not be just me that’s affected.

“I just want an acknowledgement that this is a problem. I’m not looking for compensation but I’d like them to acknowledge it and say ‘Sorry we made a mistake, and we didn’t mean to ignore you’.”

A KFC spokesperson told KentOnline: “We have strict processes in place to prevent any foreign objects from entering the food we serve. As a result, we take claims of this nature extremely seriously and can confirm our team is investigating as a matter of urgency. We are also in touch with Callum to keep him updated.”