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More than 30,000 homes will not have access to superfast internet once Kent County Council finishes installing fibre optic cables later this summer, a report has revealed.
Of the properties left out of the roll out, more than 1,500 have such slow internet that could take up to 30 minutes to download a TV show.
The contract to install broadband of up to 24mbps with BT has cost £11.8m, part-funded by KCC and the Government.
To tackle the problem, KCC is planning to launch a voucher scheme which would give properties up to £1,700 towards the installation of fast internet.
This would cost an additional £4.5m to cover the last 5% of properties.
Cllr Andrew Bowles said: “I welcome this proposal since we [KCC] have done a good job but we need to keep pushing on this.
“I represent two of the biggest areas of “not spots” where they can’t get superfast broadband.
“It is important that we continue to focus on this because we can’t have the situation where some rural businesses are desperately disadvantaged.”
The councillor for East Swale added how one of his constituents moved out of the area because his child struggled to keep up with school work without internet access.
Cllr Rosalind Binks said: “Where I live, I will never get the internet I will want because at the moment it is quite selective where the installations go.
“We have been told that in Broadstairs, if there are unpleasant things on pavements you won’t get it.
“A lot of people are just missed out because of geographical and physical structures.
“It may well be good in some areas but there are others where it is no good at all.
“It has led to a lot of complaints.”
She added her neighbours have raised issue about the workmen who have falsely promised to put things back after the new cables were installed but have failed to.
Economic development officer Elizabeth Harrison said: “Following five years of hard work, we can now say 95% of properties in the county have high speed broadband.
“Through that project we have connected over 135,000 premises.
“At the time we were always mindful that the project will never provide internet for all but we were keen to work with those who are left in that last 5%.
“We are aware that there have been issues around the installation and I know Kent Highway services have really been on the case.”