A woman suffering from whiplash had to lug heavy shopping bags up a flight of stairs after an Asda delivery driver refused to help.

Julie West was left injured and highly medicated after a car accident last week.

The 40-year-old, of Buckland Avenue, Maidstone, was signed off work and left unable to complete the simplest of tasks.

Two days later her online delivery arrived from Asda – a supermarket whose website boasts it’s ‘helping our customers to live better.’

“I explained my whiplash but he showed no compassion. I was literally in tears asking him to help" - Julie West

She explained her situation to the driver, who had delivered to her several times before, and asked if he’d lift the bags up one small flight of stairs to her door.

The mum-of-two was shocked when the employee, who had offered to lift shopping on other occasions, refused and told her if she wasn’t happy he’d take the food away.

Miss West, who has used Asda online deliveries for two years, was left to drag the bags upstairs after they were left in the flats’ communal area.

She said: “I would have re-ordered but there wasn’t enough food in the house for the kids for the week. The driver was quite rude.

“I explained my whiplash but he showed no compassion. I was literally in tears asking him to help. I spend £90 a week and am a loyal customer, so I was shocked.”

Miss West, a medical receptionist, also had to leave her severely autistic nine-year-old son, Kaillum, in the flat alone while she retrieved her order.

She claims after complaining to a manager, she received no feedback. But after the KM contacted Asda, the firm offered a £25 voucher for her next shop.

An Asda spokesman apologised to Miss West, adding: “On rare occasions where there is no lift access to a property above a first floor, like other retailers, we will deliver heavy and bulky orders to a communal area.

“We will continue to deliver to a customer’s door should they need extra support.”

Miss West’s experience came the same week a driver refused to hand over a food delivery to a Gillingham family because they didn’t have any photo ID.

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