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South East Water criticised as villagers without water in East Peckham and surrounding areas for fifth day

By: Sean McPolin smcpolin@thekmgroup.co.uk

Published: 12:51, 21 July 2022

Updated: 14:04, 21 July 2022

Water problems in a number of villages around the borough have entered a fifth day.

Residents in East Peckham, Yalding, Kemsing and Teston are still facing issues including lack of water and low water pressure.

Some villagers have been left without water for five days

Yesterday South East Water delivered pallets of water to Bush Road in East Peckham and other villages in a bid to combat the crisis.

One angered resident, who lives near the village, fumed over the water company's handling of the situation and said she and neighbours with young children and elderly parents are without water.

"We still have no water," Fiona said.

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"None of my neighbours have water and we've had no information from South East Water about water bottle collections today from East Peckham.

"I've been told the pump keeps breaking. The old customer service attitude of keeping customers informed would be a good lesson for them.

Pallets of water have been delivered to East Peckham following a shortage

"My neighbour has two very young children with nappies and another neighbour has 90-year-old parents - they should be getting water delivered."

Fiona explained the biggest struggle of the water shortage is being unable to flush toilets or washing anything up.

She added: "They are the worst issues. A litre bottle of water is no use.

"Instead of scratching the surface of the current issue South East Water should go deeper.

"We are almost now in a drought situation with no rain forecasted here for 10 more days."

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Schools in the affected villages have reported no water problems, while the Co-Op petrol station in East Peckham said despite suffering no problems it has sold out of bottled water.

A spokesman for East Peckham parish council said water pressure was still low and they had received a number of reports from residents about water problems this week, but were directing them to a water bottle pick up at the village hall.

South East Water’s incident manager Desmond Brown said: “We’re extremely sorry to any customers who have been impacted by either no water or low water pressure during these record-breaking temperatures.

"We are almost in a drought situation..."

“Our teams have been working around the clock to pump as much water into the network as possible, but we have seen unprecedented demand for water.

“Unfortunately, despite our best efforts, a number of areas across Kent experienced low pressure or no water for periods yesterday as water was being used at a quicker rate than we could supply.

“We delivered bottled water to customers on our Priority Services Register and our bottled water collection stations received deliveries throughout the day.

“It is vital customers only use water to stay hydrated and keep clean. Please do not use hose pipes, fill up paddling pools to the top or water your lawn to keep it green.

“You can keep up to date with the latest information by visiting our website, southeastwater.co.uk.”

“It is vital customers only use water to stay hydrated and keep clean. Please do not use hose pipes, fill up paddling pools to the top or water your lawn to keep it green..."

While Douglas Whitfield, operations director at South East Water, seemed to point the finger at residents, urging them to think before they use any water.

He added: “We cannot now say this more strongly. Please can people use only the water they need to keep hydrated and clean? Unfortunately, despite our best efforts with our staff working very long hours we continue to have communities with intermittent supply of water.

“Stop, think and act – just three words that can help return crucial water needed by our communities at this very difficult time. As current conditions stand, one person’s paddling pool is another family’s drinking water for a week.”

Thousand of homes across other parts county are also without water and have been told to head for bottled water stations while South East Water attempt to fix the situation.

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