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Organic Village Market grocers in Tonbridge High Street improves food hygiene rating after zero-star ‘last warning’

A grocery shop has improved its food hygiene rating after inspectors previously found rotting food throughout and an unidentified mouldy object in the chiller.

Organic Village Market in Tonbridge received a final warning from food hygiene inspectors on December 10 after they found dirt and mouldy food throughout the premises and gave the business a zero-star food hygiene rating.

Organic Village Market in Tonbridge High Street. Picture: Google
Organic Village Market in Tonbridge High Street. Picture: Google

However, after improvements were carried out and a reinspection on January 27, the High Street business has been re-rated with three stars which has been welcomed by one of the owners.

Food hygiene inspectors from Tonbridge & Malling Borough Council (TMBC) visited the Organic Village Market on December 10.

The owners describe themselves online as having “a wide selection of organic fruit, vegetables and healthy products that are as environmentally friendly as possible”.

However, after TMBC officers visited, one wrote to the business saying: “I was very disappointed to find so much mouldy or out-of-date food, and the premises looking so dirty once again.

“We served on you a similar Hygiene Improvement Notice for a deep clean in 2023.

Inspectors said the open jar of nails was "utterly irresponsible". Picture: TMBC
Inspectors said the open jar of nails was "utterly irresponsible". Picture: TMBC

“This letter and the two notices enclosed are a final warning. We may take legal action if we find similar conditions at any future visit.”

In their report, the inspectors described a litany of health and safety hazards at the business.

The inspector wrote: “A bowl of black olives was visibly mouldy — this had been left uncovered and at ambient temperature.

“In the walk-in chiller, I found a cardboard box containing various fruits, vegetables and herbs that were all discoloured or badly mouldy.

“On the floor in the walk-in chiller, there was a spherical item of produce, entirely covered with mould and therefore not identifiable.”

The "unidentifiable" mouldy item of produce at Organic Village Market. Picture: TMBC
The "unidentifiable" mouldy item of produce at Organic Village Market. Picture: TMBC

The inspector even found several buckets of jams and fillings, ranging from one month to 18 months beyond their best-before dates.

The inspector continued: “Another bucket had such a mouldy label that it was no longer legible and the contents could not be identified.”

They also found a “broken glass jar full of screws” on a shelf, which they described as “utterly irresponsible and could cause a serious injury to consumers”.

The firm was also chastised for its staff’s practices, with the inspector writing: “Wearing gloves continually is not a substitute for hand washing.

“Remind all food handlers to change their gloves and/or wash their hands between each task.”

Concluding the report, the inspector urged them: “Deep clean the entire premises and all equipment, paying particular attention to less accessible areas beneath and behind heavy or fixed equipment, or where flooring is damaged.”

Mouldy vegetables were found at the shop. Picture: TMBC
Mouldy vegetables were found at the shop. Picture: TMBC

When TMBC officers reinspected the business on January 27, they found improvements had been made and re-rated it with three stars out of five.

Muhammed Sajid Khan, co-owner of Organic Village Market, said that they "took quick action" after the report.

He said: “It was a busy time for us, we were short of staff. My manager quit at the same time so it was a difficult time for us but at the moment we are satisfactory.

“The staff forgot to clean on the side.

“The cold room, I agree, shouldn’t have had that mould on the side but I don’t think we should have got a zero for it."

However, he said he felt the particular inspector was "picky", adding: “Generally, our store has always been a high standard and still is.”

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