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A pregnant woman who needed hospital treatment for carbon monoxide poisoning due to a faulty boiler has been reassured her baby is unharmed.
Mikaela Goodearl, 24, of Seagull Road, Strood, ended up in A&E after suffering chest pains and feeling dizzy and sick.
Her boiler had been declared faulty the previous day and was switched off by an emergency gas engineer from Southern Gas Network after she noticed gas had been leaking in the house.
She said she called letting agent Haart’s head office the day before to ask for emergency repairs, but said she was told nothing could be done for several days.
Haart said she could have had the problem fixed independently and been reimbursed.
Ms Goodearl put her symptoms down to being 25 weeks pregnant, but after speaking to a midwife she went to Medway Hospital.
She said: “The boiler got condemned on Saturday and since the morning I’d had headaches, dizziness, sore eyes, shortness of breath, a tight chest and I was feeling sick and sleepy.
“The hospital said I had carbon monoxide poisoning. Luckily the baby is fine. My children hadn’t been home all weekend, but if it had been one more day, me and my partner and two children could have been killed. ”
Ms Goodearl’s other two children were not staying there but returned on Monday to a house without heating or hot water.
She is unhappy with the letting agent for the delay in getting the boiler fixed. “They left us without any hot water or heating and I have a disabled three-year-old,” she said.
“It was fixed on Tuesday, but I’m just so stressed,” she added.
But Haart said it is completely satisfied the tenant received “the best possible service in the circumstances” and did everything it could to rectify the problem.
Operations director Paul Sloan said: “We are sorry to hear our tenant was unwell. We did everything we could on behalf of the landlord to get the boiler mended in the fastest possible time.
“This appliance had a valid gas safety certificate and had been tested by a registered gas safety engineer in April.
“The hospital said I had carbon monoxide poisoning. Luckily the baby is fine. My children hadn’t been home all weekend, but if it had been one more day, me and my partner and two children could have been killed” - Mikaela Goodearl
“It is a sad fact that boilers do break down, whether you own or rent a property, and there was nothing anyone could have done to prevent this.
“We were notified of the problem by the tenant at 7.46pm on Saturday, and informed they had already called a gas safety engineer who had turned off the gas.
“We advised the tenant that, as per the information they signed up to in their tenancy agreement, the procedure in an emergency is for them to arrange for such a maintenance problem to be fixed and they would be refunded.
“They declined to do this, even though we advised them that we could not get a contractor there until Monday.
“The engineer went on Monday morning and assessed that new parts were required and returned on the Tuesday morning to fit them and mend the boiler.
“The landlord is extremely sorry that this incident occurred but is completely satisfied the tenant received the best possible service in the circumstances.”