PETE and Sarah Ellis know what a stressful business buying a house can be but were delighted with the help they received from Hillreed Homes for their latest purchase.

Sarah said: “When we viewed the wide choice of homes we set our heart on the Queenborough house type but the last one for sale was already under offer and some of the other homes we liked were beyond our range. However, Susan Bruce, one of the sales negotiators, was extremely helpful. She advised us on selling our property and told us not to give up hope on our dream home. Within five days we were under offer and when the Queenborough came back on the market we were in a position to proceed.

“During a stressful and frustrating time it was comforting to know that no matter how many times I rang the sales office they were happy to help.”

This customer care has continued now that Pete and Sarah have moved into their dream home.

Pete said: “Phil and Matt, who are part of the building team on site, have looked after us with willingness and a smile.”