KentOnline

bannermobile

News

Sport

Business

What's On

Advertise

Contact

Other KM sites

CORONAVIRUS WATCH KMTV LIVE SIGN UP TO OUR NEWSLETTERS LISTEN TO OUR PODCASTS LISTEN TO KMFM
SUBSCRIBE AND SAVE
National

Ocado tackles ‘surge in demand’ as M&S delivery service launches

By: PA News

Published: 11:24, 01 September 2020

Updated: 12:32, 01 September 2020

Ocado has said it has been tackling “a surge in demand” on the first day of its new delivery deal with Marks & Spencer.

M&S food is being sold online for the first time as the high street retailer launches its £1.5 billion tie-up with Ocado, which split from previous grocery partner Waitrose.

Ocado said it had to cancel “a very small number of orders” after being hit by a jump in demand following the launch on Tuesday.

However, it stressed that the “vast majority” of orders have been unaffected as it begins its the joint venture, which saw M&S purchase a 50% stake in Ocado’s retail business.

Ocado will stock around 6,000 M&S food items (Ocado/PA)

An Ocado spokeswoman said: “The M&S launch has been incredibly popular.

mpu1

“We have seen a surge in demand for M&S products in the run-up to launch, which has impacted a very small number of orders today.

“The vast majority of customers are unaffected and will be delivered as normal.

“We would like to thank our customers for giving M&S such a big welcome and sincere apologies to any customers having to wait a bit longer.”

The launch into online grocery sales comes at a pivotal point for M&S, which recently announced plans to cut around 7,000 jobs as part of a restructure.

Shoppers are now able to choose from around 6,000 M&S food items, alongside Ocado’s own-label and branded products.

M&S also vowed that its products will be the same price, or cheaper than, the Waitrose equivalents after announcing the deal.

mpu2

M&S Food managing director Stuart Machin said: “Taking our full food range online for the first time is transformative for M&S food and brings to life our strategy to protect the magic, the delicious, quality food and trusted sourcing standards customers love – whilst modernising the rest.

“This is a long-term partnership and, in preparation for go-live, we have listened intently to customers to deliver an even bigger, better range – with more family pack sizes, more scratch cooking ingredients, household staples and organic options.”

Read more

More by this author

sticky

© KM Group - 2024