Emergency services were called out after a mum’s Amazon Alexa smart speaker played 10 hours of loud pop music while she was away overnight.

Sleep-deprived neighbours dialled 999 as the radio blared out from the Echo device at full volume inside Emma Jane Nettleingham’s Ramsgate flat.

Firefighters had to use a ladder to gain entry to the property and found no one inside as the relentless tunes continued booming.

Ms Nettleingham told KentOnline she “felt so guilty” when she woke up the next morning to see neighbours’ messages and discover what had happened.

The 33-year-old said: “I can imagine why it would have annoyed people.”

Ms Nettleingham had left home at 10am last Wednesday to go and stay at her mum’s house in Canterbury for the night.

But from 10pm, neighbours heard upbeat tracks coming through the walls of the apartment building in King Street and eventually called 999.

It was only the following morning that the longtime Thanet resident saw texts from neighbours asking her to quieten down and learned of the drama that had gone on in her absence.

“I just felt so guilty when I saw all the messages the next morning. As soon as I saw, I managed to get onto the Alexa app and stop the music,” the mum-of-two added.

She later learned that at about 8am - with the music still blaring - paramedics had attended her flat out of concern for her welfare.

But when their knocks went unanswered, firefighters pitched a ladder and climbed through the living room window.

One of Ms Nettleingham’s neighbours, Warren Dougherty, said: “We were all pretty concerned for her because she’s got a couple of kids and with all the commotion it's not the kind of thing you expect.

“It was actually a big relief when we found out it was just a phantom Alexa.”

The fire service confirmed they were called at 7.57am to assist the ambulance service at the scene.

A police spokesperson said officers also attended at 8.30am following concerns for “a potentially missing person”.

Ms Nettleingham says going forward she will be unplugging the Amazon device whenever she leaves the house.

“I feel so sorry for my poor neighbours and their kids that couldn’t sleep and then the fact that the emergency services came out and wasted their time,” she said.

“But I really am grateful that the emergency services went above and beyond to make sure we were okay.”

Having spoken to Ms Nettleingham, Amazon maintains the smart speaker was awakened after hearing the word ‘Alexa’.

A spokesperson said: “Our investigation shows Alexa received a request to play Heart Radio, which was played at the volume previously set on the customer’s Echo device.”

Ms Nettleingham responded: “That’s strange, I never have the Alexa that loud.

“And like I say, I wasn’t even home when it came on.”